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How we run

An AI-first food distributor.

KOS runs on one connected system: an ERP, a warehouse system, fleet tracking, ordering apps for stores and reps, and an AI that works inside all of them every day. That is why your order is right, your truck leaves on time and your rep has an answer.

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5,500+active items in the system

12states on our routes

24/7ordering in the app and web store

2024on NetSuite since

What we run on

Nothing exotic, nothing homemade: the same tools the big distributors use, connected to each other and kept clean every day.

ERPOracle NetSuite

The source of truth. Every order, price, invoice, inventory count, purchase order and route lives here. We moved from QuickBooks to NetSuite in 2024 and we administer it ourselves.

WarehouseBFC Dakota WMS

Paperless picking by zone (dry, cooler, freezer), pallet and truck building, every case scanned on the way out.

FleetSamsara

GPS on every tractor and every rep car, driver hours and live location, so we know where your delivery is and when it will arrive.

RoutingNetScore

Delivery routing inside NetSuite: stops, sequence, trucks and drivers, built from the orders every afternoon.

OrderingThe Avocado apps

Our own ordering platform: the Buyer app for stores (iOS, Android, desktop), the Sales app on Zebra handhelds for reps, and the web store at order.kosdistribution.com. Your prices, your order guide, your invoices. Orders land in NetSuite in minutes.

In-storeZebra TC22 handhelds

Platinum stores get a scanner: walk the aisle, scan what is low, the order is on its way.

OfficeGoogle Workspace

Gmail, Drive and Chat. The company runs in Chat (routes, warehouse, each sales district), and every document is filed in Drive automatically.

AIClaude by Anthropic

The layer on top. Connected to NetSuite, Samsara, Google Workspace and the apps, it does the daily legwork: routes, the buy list, rep scorecards, filing, onboarding. People approve.

Where the AI actually works

Not a chatbot on the website. Here is what it does in a normal week.

1

Delivery routes

Every afternoon it builds the next day’s routes from the orders: store hours, time zones, truck size, driver hours. It posts them for approval, and once approved the warehouse starts picking.

2

Buying

Every morning a replenishment workbook: 30/60/90-day demand, on hand, on order, full-pallet rounding per vendor, demand spikes flagged. The buyer decides; the AI does the math.

3

Reps

A daily visit scorecard matches Samsara stops to NetSuite orders: who visited whom, when, and what was ordered. Honest data, better coaching.

4

Filing

Every email attachment, scan and bill of lading is saved to Drive and filed within the hour. Invoices, certificates, BOLs: one filing system for the whole company.

5

Onboarding

Apply online in English or Spanish and sign once. The packet is filed, the lead is created in NetSuite and the team is notified. Nobody re-keys anything.

6

When something breaks

Systems talk to each other, and sometimes they stop. The AI reads the logs, finds the cause and fixes it the same day, instead of a ticket that waits a week.

A person still approves every route, every price and every credit decision. The AI does the legwork, keeps the records straight and never forgets a follow-up.

What it means for you

If you run a store

  • Order 24/7 in the app or the web store, at your prices.
  • See what is in stock before you order.
  • Delivery day confirmed; invoices that match the order.
  • A rep who shows up with your history in hand.

If you run a kitchen

  • Order guides built around your menu.
  • The same catalog, the same trucks, one invoice.
  • Cases scanned out of the warehouse, so shorts are rare and known before the truck leaves.

If you are a supplier

  • Purchase orders from NetSuite, receiving tracked case by case in the WMS.
  • Item data kept clean; new items set up in days, not weeks.
  • One point of contact and answers from real numbers.

How we got here

  1. 2017KOS Distribution is founded in Antioch, Tennessee.
  2. 2024NetSuite ERP and BFC Dakota WMS go live after a two-year implementation, replacing QuickBooks. The Avocado customer app reaches the App Store and Google Play.
  3. 2025The Sales app goes on Zebra handhelds for every rep, offline-first, with the web store on the same platform.
  4. 2026AI joins the team: delivery routes, replenishment, rep scorecards, company-wide filing and online onboarding, with a person approving every decision.

Want to see it work?

Open an account and your first order will go through the same system.

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